Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
clean rooms
friendly staff
deceptive location
lack of a desk
7.0/10
Very good
Rooms
7.3
Location
6.3
Service
8.3
Dining
7.6
Guest reviews
7.0/10
based on 7 reviews
7.8
7.8/10 based on 4455 reviews
David
United States,
May
2024
7.8/10
The hotel had a great location close to the seaport and provided a pleasant stay, although some aspects were deceptive. The rooms lacked a desk but were still comfortable and clean.
Rooms
7.0
The rooms were comfortable with 2 queen beds, but the absence of a desk was a downside.
Service
8.0
The service was efficient during my stay with various amenities like dry cleaning, housekeeping, and valet parking available.
Location
6.0
The proximity to the seaport was excellent, but the area felt a bit deceptive.
Dining
9.0
I enjoyed the udon at the dining facility during my stay.
Facilities
9.0
The hotel offered a range of facilities including dry cleaning, laundry, and a welcome drink.
Lee
United States,
March
2024
8.2/10
I had a really nice stay at this hotel. The location was just perfect, close to everything we needed, and the staff were amazing. The rooms were cozy and clean, but I wished there was a desk. The dining experience was lovely with warm bread served. However, the area around the hotel was not the best in Miami.
Rooms
8.0
The rooms with 2 queen beds were comfortable and clean, but there was no desk.
Service
9.0
The service was top-notch, with all the helpful amenities like dry cleaning, housekeeping, and valet parking available.
Location
7.0
The hotel's proximity to the port was great and it was close to everything we needed, but the area in downtown might not be the best for walking alone at night.
Dining
8.0
The dining experience was pleasant, especially enjoying the warm bread provided.
Facilities
9.0
The facilities were well-equipped and made my stay very convenient.
Charles
United States,
January
2024
8.4/10
The hotel is in a royal palace with that kind of money I spent. The rooms are spacious and modern but lack a desk with 2 queen beds. The service is impeccable with on-shift staff providing dry cleaning, housekeeping, laundry, valet parking, welcome drink, and happy hour. The location is conveniently situated in downtown, very close to the Bayside market place. The dining experience is satisfying, although the toasts could be improved. The facilities are top-notch, offering a luxurious experience overall.
Rooms
8.0
The rooms are spacious and modern but lack a desk with 2 queen beds.
Service
9.0
The service is impeccable with on-shift staff providing dry cleaning, housekeeping, laundry, valet parking, welcome drink, and happy hour.
Location
9.0
The location is conveniently situated in downtown, very close to the Bayside market place.
Dining
7.0
The dining experience is satisfying, although the toasts could be improved.
Facilities
9.0
The facilities are top-notch, offering a luxurious experience overall.
Ernest
United States,
December
2023
6.6/10
The hotel is conveniently located in the heart of downtown, close to everything one might need. The rooms are adequate but lack a work desk, which can be inconvenient. The service provided is efficient and covers essential amenities, offering decent value for the price paid. However, the area is not the safest for walking around alone at night.
Rooms
7.0
The rooms are spacious with 2 queen beds, although the absence of a desk might be a drawback.
Service
8.0
The hotel staff on shift were helpful and prompt in providing services like dry cleaning, housekeeping, laundry, valet parking, and welcoming activities.
Location
5.0
The hotel's location is central and convenient, being close to various attractions and facilities, but it is in a bad area in Miami.
Dining
7.0
Facilities
6.0
The hotel has basic facilities to meet essential needs.
Charles
United States,
November
2023
7.0/10
I had a mixed experience at this hotel. While it was close to everything we needed and had helpful service, the lack of a desk in the room and deceptive location were disappointing. Overall, it offered convenience but fell short in some aspects.
Rooms
7.0
The room with 2 queen beds was comfortable but lacked a desk, which was inconvenient for work.
Service
8.0
The service was good, with helpful staff available during my stay.
Location
6.0
The hotel's location was both close to everything we needed and deceptive in its description, which was a downside.
Dining
7.0
Facilities
7.0
The facilities offered on-shift service but lacked some expected amenities.
Jeff
United States,
September
2023
7.0/10
I had a mixed experience at this hotel. While the location near the port was excellent, the rooms lacked a desk, which was inconvenient. The service was efficient but could use a bit more warmth. The grilled fish at the dining facility was delicious, but the area felt unsafe for walking alone at night. Overall, a decent stay with some drawbacks.
Rooms
7.0
The rooms were clean and comfortable but lacked a desk.
Service
7.0
The service was efficient but could be more welcoming.
Location
6.0
The hotel's proximity to the port was great, but the surrounding area felt unsafe for walking alone at night.
Dining
8.0
The grilled fish at the restaurant was delicious.
Facilities
7.0
The hotel offers basic facilities but nothing extraordinary.
Alan
United States,
September
2023
7.2/10
I had a mixed experience at this hotel. Although the service was top-notch with various amenities available, the location was a bit deceiving, and the rooms lacked some essential features like a desk.
Rooms
7.0
The rooms were spacious and clean, but the absence of a desk was inconvenient.
Service
9.0
The on-shift staff was attentive and provided excellent service.
Location
5.0
Although close to the seaport, the area around the hotel seemed not the best in Miami.
Dining
7.0
The side dishes at the restaurant were delicious, but the overall dining experience lacked variety.
Facilities
8.0
The facilities offered dry cleaning, laundry services, valet parking, and a welcoming drink, enhancing the overall stay.